Privacy Policy

Calland Creative Privacy Policy 2016

The purpose of this document is to comply with the website cookie law & local Data Protection Authority In the UK.

The Information Commissioner's Office (ICO) is responsible for enforcement of the cookie law.

You may visit a website and be greeted with a popup asking you to accept the website privacy policy. We believe this is necessary for websites with intrusive cookies, however, we do not use cookies in an intrusive way, therefor have opted for a link to our Privacy Policy in the footer of every page on our website.

1. Your Personal information and what we do with it.

We take your privacy very seriously. We do not pass or sell your details to anyone or any business. The only personal information we collect (with your consent) is your name, address, postcode and phone number for invoicing and accounting purposes. All payment details are processed through PayPal. Your details are stored on our secure servers which are monitored by a security expert. We use SSL (Secure Socket Layer) technology to encrypt information transferred from your computer to our server. This means your information is scrambled rendering it useless to anyone but us.

2. Cookies

A cookie, apart from a sweet treat, is what websites use in order to improve your user experience. Parts of the website you view will be stored on your computer by your browser. Don't worry, these cookies are simply code, images and text files (.txt). It means that your computer doesn't re-download images or code when you click on a new page or visit the website a few days later. The main reason for cookies is speeding up your web browsing experience. Its is common place in todays World Wide Web.

3. Analytics

Analytics are what we in the website building industry use to track how well, or badly, a website is performing. This sort of tracking varies from seeing the amount of visitors a website has, to wether they made a purchase or not. Our website uses Google Analytics to track the basics. How many people visit our website and what you do when you're there, what device you are using and what operating system and browser you are using. We do not know who the specific visitors are, only what we need to ensure all our website users get the best possible experience. What do we do with that information you ask, well, if 80% of our website visitors are using an apple iPhone 6, with Google Chrome as a browser, we can ensure our website is fully compatible with that phone and browser.


We collect personal information about our customers via a customer registration form. The data collected is: First name, Surname, Address, Telephone numbers and Email addresses. This information is submitted to us via email or paper copy. Emails are stored securely with Google G Suite docs. Paper copies are securely destroyed after the data has been taken from them. When we receive data from our customers, the data is input into our accounting system, Xero. We only ever use the information you have supplied, to contact you about a project we are working on together. If you agree, your email address will be enrolled onto our email newsletter which is hosted with Mailchimp. Any third party services we might use as part of our service to you, are carefully selected and disclosed to you. If you, at any point, wish for you data or personal information to be removed from our system, please let us know and we will process this for you.

The Following extracts are taken from the ICO website:

What are cookies? A cookie is a small file of letters and numbers that is downloaded onto your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, e.g. Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these rules.

How do the cookie regulations affect me? You may come across information about cookies on websites and be given choices about how some cookies are used. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.

Organisations are responsible for providing clear information about the way they use cookies and ensuring that they give people using their website the right choices.

More can be read at


Contact Us

Whatever your project, we can help you get the most from your website. Why not get in touch to see how we can help.

Request a quote